Refund Policy

Last Modified: July 30, 2026

This Refund Policy applies to purchases made directly from DREAMINTELLI PTE. LTD. ("Dokichat," "we," "us," or "our") through the Dokichat website and forms part of our Terms of Service. It explains our general no-refund rule and how we review exceptional billing concerns.

Our General Rule

Payments for virtual credits, message packages, and other digital products are generally final and non-refundable. We do not guarantee a refund for any particular event or category of request. Nothing in this Policy limits refund or cancellation rights that cannot be waived under applicable law.

Exceptional Requests

We recognize that unusual payment or service issues may occur. If you submit a reasonable request in good faith, we will consider the relevant transaction and account records individually. Reviewing a request does not mean that a refund will be approved and does not change our general no-refund rule.

Circumstances we may consider include a prolonged, verified interruption that materially prevented access to a paid service; a charge resulting from verified unauthorized use of a payment method; or a clear billing or duplicate-charge error attributable to us. These examples only illustrate issues we may review. They do not create an automatic right to a refund, and other requests may be considered where appropriate or required by law.

Requests We Normally Do Not Approve

Because AI-generated text, images, and character responses can vary, personal dissatisfaction with their quality, style, accuracy, tone, or content is not normally grounds for a refund.

We also normally decline requests based on an accidental purchase, a change of mind, non-use or partial use of a digital product, or misunderstanding of a feature that was reasonably described before purchase. Virtual credits, hearts, messages, and similar digital items are not redeemable for cash and are normally non-refundable whether used or unused.

App Store and Marketplace Purchases

Apple App Store, Google Play, and other third-party marketplaces control payments made through their platforms. Their own refund rules apply to those transactions, and any request must be filed directly with the marketplace that issued your receipt. Dokichat cannot approve, process, or pay a refund for a marketplace-controlled purchase.

Submitting a Request

For a purchase made directly through the Dokichat website, email contact@dokichat.club within 14 days of the transaction. Include the email address associated with your Dokichat account, the transaction date and amount, the order or receipt ID, and a concise explanation of the issue. Do not send your complete payment-card number, password, or other authentication credentials.

We aim to provide an initial response within 10 business days. Complex cases, identity verification, or coordination with a payment provider may require more time. If we approve a refund, it will ordinarily be sent to the original payment method. The corresponding digital benefits may be removed from your account. Your bank or payment provider determines when the funds become available.

Policy Updates

We may revise this Refund Policy from time to time. When we do, we will post the revised version here and update the "Last Modified" date. Your continued use of the Service after an update is subject to the revised Policy, to the extent permitted by applicable law.

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